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Frequently Asked Questions

At Sayora, we offer return/exchange support under specific conditions to ensure fairness and product safety. Please review the policy below:

📦 1. Check the Package at Delivery

If the package looks tampered, do not accept it.
Return it to the delivery person immediately.

Take a photo and inform us on WhatsApp: +91-9936463444 with your Order ID.

If the package is accepted, it will be assumed the order was received securely.

🔁 2. Return & Exchange Eligibility

We accept:

  • ✔ Size exchange (only if the requested size is available)
  • ✔ Returns for manufacturing defects

To request a return/exchange:

  • Raise a request within 2 days of receiving the product.
  • Message us on WhatsApp: +91-9936463444 with your Order ID.
  • Once approved, dispatch the product within 2 days to the following address:

Sayora
645A/1018-A-CC, Saraswatipuram,
Jankipuram 1, Lucknow – 226021,
Uttar Pradesh, India

❌ 3. Returns/Exchanges Will NOT Be Accepted If:

  • Product is used, damaged, or not in saleable condition
  • Tags are removed
  • Blouse fabric is cut from the saree
  • Product is customized or altered
  • Product is sent without prior approval

Any item failing the above conditions will be returned to the customer at their own cost.

💰 4. Refund Method

  • Refunds are issued as a Credit Note valid for 1 year
  • Processing time: 2–4 days after the returned item is received

❌ 5. Cancellation Policy

  • Orders cannot be cancelled once placed
  • Exchanges are allowed only for size issues or manufacturing defects

📞 Need Assistance?

Email: fashion@sayora.in
WhatsApp: +91-9936463444
Instagram: @sayorafashion

SAYORA delivers across most locations in India using trusted courier partners. Remote-area orders may be shipped via India Post.

🚚 Shipping Charges

  • Free shipping across India
  • India Post (remote areas): chargeable
  • Return/exchange shipping (if eligible): customer-paid

⏱️ Shipping Time

  • Ships Monday–Saturday (no Sundays/public holidays)
  • Dispatch time: 2–3 business days
  • Delivery time: 5–10 business days

📦 Delivery Notes

  • Delivery is made to the address provided at checkout
  • For changes, contact us within 1–2 hours of placing the order
  • No changes can be made after dispatch

⚠️ Important

  • If the package looks tampered, do not accept it — return it to the delivery person
  • Accepted deliveries require a 360° unboxing video for any return/exchange
  • SAYORA is not responsible for courier delays but will assist in tracking your parcel

Support:
WhatsApp/Call: +91-9936463444, 0522-3502681

Have questions about your order, need support, or just want to say hello? Our team is always ready to assist you.

📞 Phone/WhatsApp: +91-9936463444

📧 Email: fashion@sayora.in

📍 Address:
645A/1018-A-CC, Saraswatipuram,
Jankipuram 1, Lucknow,
Uttar Pradesh 226021, India

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